Terms of Use

  1. User's Acknowledgment and Acceptance of Terms

    Citizens Property Insurance Corporation (referred to as us or we) provides this Web self-serve tool and various related services (together referred to as this site), subject to your compliance with all the terms, conditions and notices contained or referenced herein (the Terms of Use), as well as any other written agreement between us and you (or your company). Amendments to this statement will be posted at this URL and will be effective when posted.

    Please read the following carefully before using this website:

    By completing the registration process and/or using this site, you agree to be bound by these terms of use. If you do not wish to be bound by these terms of use, please exit the site now. Your solution for dissatisfaction with this site, or any products, services, content or other information available on or through this site is to stop using the site and/or those particular products or services. Your agreement with us regarding compliance with these terms of use becomes effective immediately upon beginning your use of this site. Your continued use of this site following the posting of any amendment, modification or change shall constitute your acceptance thereof.

    This website is owned by Citizens Property Insurance Corporation. Except as stated herein, none of the material on this website may be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means, including, but not limited to, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of Citizens Property Insurance Corporation. You also may not, without permission from Citizens Property Insurance Corporation, emulate any material contained on this website. Any unauthorized use of any material contained on this website may violate copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes.

  2. Registration Data and Privacy

    Access to some of the services on this site requires that you will set up a separate account and password that can be obtained by completing the online registration form. This form requires that you provide certain information and data (Registration Data) and maintain and update your registration data as required. By registering, you agree that all information provided in the registration data is true and accurate and that you will maintain and update this information as required in order to keep it current, complete and accurate.

    You also grant us the right to disclose to third parties certain registration data about you. The information we obtain through your use of this site, including your registration data, is subject to our Notice of Privacy Policy.

  3. Security and Password

    You are solely responsible for maintaining the confidentiality of your password and account and for any and all statements made and acts or omissions that occur through the use of your password and account, including any mail sent and any charges incurred. Therefore, you must take steps to ensure that others do not gain access to your password and account. Citizens staff will never ask you for your password. You may not transfer or share your account with anyone, and we reserve the right to terminate your account immediately in the event of any unauthorized transfer or sharing.

  4. Information Collected

    We collect non-personally identifiable information about you in several ways, including tracking your activities through your Internet Protocol (IP) address, computer settings or most-recently visited URL. We also may ask you to provide certain non-personally identifiable information about yourself. We do not collect any personally identifiable information about you unless you voluntarily submit such information to us by, for example, filling out a survey, using the Contact Us service or completing the registration form.

  5. Use of Information, Cookies and IP Addresses

    In general, we will use the information you provide to us only for the purpose for which such information was provided. We also may use this information to deliver to you information about your policy or our products. Your information also may be used to contact you when necessary. We use your IP address to help diagnose problems with our server and to administer our website. When you view our website, we may store some information on your computer. This information will be in the form of a "cookie" or similar file. Cookies are small pieces of information stored on your hard drive, not on our website, and help you navigate to a website more easily (for example, we use cookies to deliver content specific to your interests and to prevent you from having to re-enter your registration data at each connection). Cookies do not spy on you or otherwise invade your privacy, and they cannot invade your hard drive and steal information.

  6. Security

    Our site has industry-standard security measures in place to protect against the loss, misuse and alteration of the information under our control. While there is no such thing as perfect security on the Internet, we will take all reasonable steps to ensure the safety of your personal information.

  7. Disclaimer

    The information on this site is provided as is and without warranties of any kind. To the fullest extent permissible pursuant to applicable law, Citizens Property Insurance Corporation disclaims all warranties, express or implied.

    The information on this website has been obtained from sources believed to be reliable, but is not guaranteed. The information and/or estimates herein are subject to change without notice, and the posting of information on this website does not imply that there has been no change in such information or the affairs of the State of Florida or any agency thereof since the date of posting such information. Citizens Property Insurance Corporation disclaims any responsibility or liability for any damages caused by viruses contained within the electronic files on this website.

    Any addresses of or links to other websites that may be contained herein are given for the convenience of the user only. Citizens Property Insurance Corporation has not participated in the preparation, compilation or selection of information on any other website and assumes no responsibility or liability for the contents thereof.

    Contacting Us:

    If you have any questions about these terms of use or the practices of this site, you may contact us at customer.correspondence@citizensfla.com.